Questions about a glaze sample, a lead time on a brass pendant, or whether we can match a dye bath from an earlier order all land in the same inbox. Here is how that works in practice, so you know what to expect before you send anything.
Best for material sheets, millimetre measurements, or a written record of a commission. Send sketches as PDF or JPG and note the piece you are referencing.
info@shoppario.comFaster for stock checks and pickup timing at the Woodstock space. If we are at the wheel or the kiln is open, leave a message and we call back the same day.
015 879 2966Come see glaze tests in daylight and handle the brass finishes. Visits run about 40 minutes and are booked ahead so someone can walk you through the current series.
67157 siphokazi Motorway
Padayacheemouth, KZN 6538
Email and phone messages are answered within one working day. Commission quotes and dye-bath matching take two to three days, since we check kiln space and current stock first.
Still deciding what to ask? The contact page lists the details we need, and our privacy notes explain how we keep your sketches and order files.
Most questions we get from design shops, cafés and galleries come down to three things: whether a piece can be made at a different size, how long a commissioned run takes from the Woodstock workshop, and how to request a glaze sample before committing to a full order.
Leave your email below and we will send a short note covering lead times, minimum quantities for made-to-order work, and what to include when you ask for measurements in millimetres. No newsletter, no weekly mailings. Just the answers that save you a round of back-and-forth.
One email with practical details: lead times, sample requests, and how we document each piece.
Prefer to talk it through? Call 015 879 2966 or write to info@shoppario.com.
Most questions we get are about timing, materials and how a custom order actually moves through the workshop. If yours is about a specific piece, a glaze sample or a visit to Woodstock, the details below are the fastest way to get a straight answer.
67157 siphokazi Motorway
Padayacheemouth, KZN 6538
Visits are by appointment so we can pull the right samples from the shelf before you arrive.
015 879 2966
info@shoppario.com
For glaze samples or fabric swatches, mention the collection and the quantity you have in mind.
Email works best for material lists, millimetre measurements and lead times, since we can attach the technical sheet. Call the studio if you need to confirm a pickup, a courier slot or a same-week visit. Trade enquiries from design shops, cafés and galleries usually start with a short email describing the range and the volumes you order per season.
Tell us the piece or series, the finish you have in mind, and whether you are ordering a single object or a limited run from the workshop. If your question is about care, firing temperatures or how reclaimed timber behaves over time, say so directly and we will answer in plain terms rather than sending a catalogue.